Shipping and Returns
General ReturnsYou may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
For All Cefaly Related ReturnsCefaly is a medical device and due to TGA restrictions we are not allowed to offer a money back guarantee if the device is unsuccessful in treating your Migraine/Headaches.
Cefaly WarranteeThe Cefaly device comes with a 2 year warrantee from the date of purchase. Keep your invoice or till receipt safe as this is your proof of purchase and the date marked on it shall be deemed the date of purchase.
This 2-year warrantee does not cover accessories such as batteries, electrodes and preparation products (“Prepare”), nor any damage resulting from the device being struck, dropped or damaged in any other way that may prevent it from working properly. Devices that have a cracked, broken or bent box or a box that shows signs of physical damage shall therefore not be covered by the guarantee. This also applies to devices that have had their contact parts bent or crushed by force.
During the guarantee period, the device may, depending on the severity of the fault, either be repaired free of charge via an approved repairer or replaced.”